Today I opened up the envelope containing my insurance premium that arrived in the mail last week and is due in a few days. I was going to write a check and mail it in the envelope provided along with the payment stub. Well, there was no return envelope or payment stub, just a statement with instructions on how to pay online or by phone. I tried both with no success. Online it would not accept my credit card and by phone the automated voice wanted me to repeat everything until I got frustrated and hung up. In the end I wrote a check and mailed to my insurance agent with a note expressing my frustrations and asking them to figure it out.
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