The attached letter to John Deere only expresses some of my frustrations with trying to make electronic payments on my new tractor. With many phone numbers for customer service, addresses and emails for their financial branch you never know who is the real customer representative or what kind of response you might get. Some have been helpful, some say they would get back to me, and never did and one that cut me off, which could have been my phone. I know John Deere is having a rough time due to a lack of sales of large agricultural equipment and many mid west farms not able to make equipment payments because of adverse weather conditions preventing planting, a loss of export markets and the declining price of some crops/products.
John Deere
Financial
August 23, 2019
P.O. Box
5328
Madison,
WI 53705-0328
ATTN: Customer Service
Account
No: 510001716322
I have tried
unsuccessessfully to make a payment electronically using MyJDFAccount.com. Set up my account on 8/8/19 attempting to
make a payment of $204.24 (Confirmation No. 1292388017841) which was due
8/19/19. Called JD customer service
three times (1-800-634-9662 and 1-800-541-9053) asking for advice. Have been informed by customer service that
my account does not exist. Have used
the same routing and account numbers over the years for tax return deposits
with no problems. Again, tried to make
payment on 8/20/19 (Confirmation No. 1242389159703), even tried a phone
transaction on 8/20/19 with no success (Confirmation No. 1272369234720, for
what it’s worth).
As of this
date 8/23/19, I have mailed in a check for $204.24, which must be my only
option for making payments in a timely manner.
Frustrated!
Wm Mike
Burke
855
Wildflower Lane
Oakland, OR
9746
Email: farmhand.mike@gmail.com
Phone: 541-729-7786
Cc: SELCO Credit Union
Samuel Allen, JD CEO