Recently I set up an online account with my health insurance provider in order to access my records and billings, since some of my medical providers have not been paid in a year and I want to know why. It required, for both the user name and password a certain number of characters, with so many capital letters, numbers and different symbols to be accepted by the system. I tried to keep it simple and after a few rejections finally came up with a user name and password the system accepted. I recorded all this in my little black book of all my different accounts with all their different user names and passwords. Today I received an email from the health insurance provider telling me that my health records have been updated, so I tried to long into this account with no success. It did not recognize my password. After pushing a button to request a temporary password that never worked either, then followed by some codes and other requests for ID and I finally gave up in frustration. Trying to call a real live person is out of the question these days. I did see a comment section where customers could make comments which I filled out to the max with my questions and frustrations without inserting any four letter words. Once I pushed the submit button it replied that it may take 3 or 4 business days for a reply. In short, I just don't have the patience for this crap anymore.
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