COMPUTER FRUSTRATION

Recently I set up an online account with my health insurance provider in order to access my records and billings, since some of my medical providers have not been paid in a year and I want to know why.  It required, for both the user name and password a certain number of characters, with so many capital letters, numbers and different symbols to be accepted by the system.   I tried to keep it simple and after a few rejections finally came up with a user name and password the system accepted.  I recorded all this in my little black book of  all my different accounts with all their different user names and passwords.    Today I received an email from the health insurance provider telling me that my health records have been updated, so I tried to long into this account with no success.   It did not recognize my password.   After pushing a button to request a temporary password that never worked either, then followed by some codes and other requests for ID and I finally gave up in frustration.   Trying to call a real live person is out of the question these days.  I did see a comment section where customers could make comments which I filled out  to the max with my questions and frustrations without inserting any four letter words.   Once I pushed the submit button it replied that it may take 3 or 4 business days for a reply.  In short, I just don't have the patience for this crap anymore.